Policies

Effective April.1st 2016

Dauerhaft Dinnerware, LLC is referred to as "us," "we," or "our."  The person or entity signing these Terms of Sale as "Customer" is referred to as "you."  

Orders

Order Availability

DauerhaftDinnerware is only available for purchase online. We don’t accept orders by telephone or fax.  Our customer service specialist is available to assist you with your order by calling 908-205-8100. You are allowed 3 courtesy calls; after that, you will be charged a $10 service fee for each call. We do not reserve products that are on back order; however, we will advise you of an up-to-date ETA.

Canceling / Modifying an Order

If you would like to cancel or modify your order, please contact our customer service specialist immediately by calling 908.205.8100 or by sending an email to [email protected].  However, we cannot guarantee cancellation of an order if it has already been processed or is in our warehouse being packed for shipment.

Minimum Order - Custom Products

The minimum order is set on an order-by-order basis.

Shipping Address Changes

It is your responsibility to make sure your shipping address is correct. If you have to change your shipping address to make it different from what you indicated at checkout, please contact us immediately. Once the shipment has been shipped, there are fees associated with a shipping address change, and these fees are due immediately. The cost of changing the shipping address depends on the method of shipping, as well as the number of packages being shipped. We cannot guarantee that the address change will be successful if the carrier can’t deliver to the address you specify. If your shipment is returned to our warehouse, it will be treated as a returned product.

Contact Email Address

To provide you the most up-to-date information via email after you have placed your order, we ask you to provide a valid email address. You are also welcome to contact us via email or phone.

Payment Methods

Only Paypal Payments are accepted

Since all orders must be placed online, for security purposes, we only accept payment online through PayPal. However, you can still use all major credit cards and debit cards when paying with Paypal.

Currency

All pricing is listed in US dollars ($). We only accept payment in US dollars.

Order Purchase

All orders must be placed online and paid for at the time of purchase.

Wire Transfers

We only accept wire transfers for container orders. For more information about wire transfers, please email us at [email protected] and our container order specialists will be happy to assist you.

Privacy Policy

Cookies

Please make sure you have enabled your browser’s cookies. Cookies do not reveal any personal information, but  they are needed to ensure that each order is uniquely identified with each customer. On our Web site, cookies allow us to track your shopping cart when you log in. Please enable cookies before you shop!

Please use the following links for the steps to enable cookies.

Google Chrome 
Internet Explorer 
Mozilla Firefox 
Safari

Registration

At Dauerhaft Dinnerware, you must register in order to complete your online shopping. In addition, there are many advantages to registering that you will receive after you have checked out.

1. In My Account, you can get a free online catalog.
2. You can order easier, since you don’t have to enter your mailing address.
3. You can track and view your older orders.
4. You can update your user information, such as mailing address and billing address.
5. It is easier for us to track your order with your customer account.

Personal Information

We will only use your information to process orders, send you newsletters and information about upcoming events and specials. We can ensure your personal information will not be used for any other reason. Your credit card information is not stored in our computers and  is available to us only at the time you place your order.

Security

We ensure your information is safe. We use SSL which guarantees to safeguard your information while we process your order. You will see HTTPS in the address, instead of HTTP.

Products

Products Materials

Our products are made from premium porcelain and they are lead and cadmium free.  

Product Capacity Models and Dimensions

The capacity provided for our bowls, cups, mugs, ramekins, and other accessories is equal to the maximum volume of liquid that can be poured into these products. Moreover, our products’ dimension, capacities and item weights, if mentioned, are approximate and may vary as much as ¼” or 0.5 oz. If you have any questions, feel free to contact us by email or phone before you place your order.

Product Images

To the best of our knowledge, the images of our products, including sizes and colors, are accurate. However, the photo may have been enlarged due to the photography process and colors may vary slightly due to the manufacturing process.

Warranty Policy

We will warrant Duralite, Stately and Matix premium porcelain against chipping for two years from the date of purchase. Details of this warranty can be found on our company website, www.dauerhaftdinnerware.com.

Returns

Returns of Consumable Products
Return requests must be issued within 30 days of delivery. All products must have prior written authorization before being returned. Returns are at our sole discretion and must be returned at your expense. All returned products should be in unused, resalable condition and be in their original cartons. No cash refund is given. We will issue a credit after inspection of your return. A restocking fee of $100 is charged for all goods returned.

Returns for Defective or Incorrectly Shipped Items

We strongly recommend you inspect your shipment carefully after it has been received. If something is defective or has been incorrectly shipped, please contact us immediately at 908-205-8100. We will work with you to solve your complaint. Again, customer satisfaction is our highest priority.

Freights

Shipping Policy

All shipments are F.O.B at our warehouse, 659 Montrose Ave., South Plainfield, NJ 07080. Two emails will be sent to you after we receive your order. The first is a confirmation of your order. The second contains order shipping information with a tracking number. Shipping rate will be 10% of your order, or a minimum of $25.00/ per order for small package shipments. All orders over 500 lbs will be shipped by truck. We only provide a flat trucking rate for each state, regardless of the shipment weight or quantity. Any additional charges from the carrier will pass to you during delivery. Unless your order is freight collect or third party freight, or unless you specify otherwise, we will use our discretion to choose the carrier and shipping method. If your single order is $2000.00 or over, your shipping will be prepaid by us, as long as your order is going to a single destination within the continental U.S.A. However, if your order must be shipped in separate shipments, shipping prices apply.

Additional repacking fees may apply if the shipment ships by UPS Ground or FedEX Ground.

An additional $10.00/pallet handling fee will be added onto your order if it is shipped by truck.

 

Small Package Repacking fee:

Product Size less than 13”: $8.5 per case

Product Size from 13” to18”: $11.5 per case

Product Size greater than 18” $13.00 per case

Trucking Handling Fee: $10.00/ pallet      

Note: all prices and terms are subject to change without advance notice.

Damage or Loss/Shortage

You should thoroughly inspect the entire shipment and immediately notify the carrier of any shortage or damage. If damage or loss occurred during the receipt of shipment, you must reject the shipment and document the damage with a report and photograph. Send both to the shipping company and to us. We may be able to assist in filing a claim of damage and loss; however, you must file your claim directly to the shipping company within 7 days.

If concealed damages are not marked on the Proof of Delivery, you must report this to the carrier within 7 days, and submit a damage claim to us by downloading a damage claim form within 3 days of receipt. Damaged products are subject to inspection at our discretion. Note: you may not qualify for the claim if you choose freight, collect, or 3rd party collect.

If the shortage happened after delivery, you must submit a claim for shortage to us by downloading a shortage claim form from our Web site within 5 days of delivery. We reserve the right to choose to issue either a credit or ship a replacement for any shortage valued less than $100.

Price

Pricing Policy

Prices do not include any federal, state, municipal or other government excise, custom duties, sales, use, or occupational taxes. In order to be exempt from paying sales or use tax, you must provide us with a certificate of exemption, a state resale certificate, or a similar document at the time you place your order. If you are located in a state in which we are licensed to collect sales tax (please contact us for a current list), then we will add the tax on to your order. Otherwise, you are responsible for paying any applicable taxes.

Decorated Dinnerware and Custom Orders

A non-refundable 50% deposit is required for any decorated dinnerware or custom order. Decorated dinnerware or custom orders cannot be cancelled. Decorated dinnerware or custom orders are subject to a 10% allowance for tolerance in quantity on each item.  You are responsible for payment for over tolerance within this range. Under tolerance within this range won’t be considered as back order. For more details, please visit our company website www.dauerhaftdinnerware.com.

Samples

Sample Order

We only ship samples to companies or businesses. Please fill out a form to complete your request for samples. Note: your sample order will be charged a $10.00 postage and handling fee if you are requesting 1-3 samples and a $20.00 postage and handling fee if you are requesting 4-6 samples. If your sample exceeds $7.00 base price per each item, that item is subject to full charge. The postage fee only covers domestic US shipment only.